Results
Client: Large Cable Company
Results
- Successfully implemented an “Ops Science” approach to monitoring and fixing their network common cause issues
- Based on successes achieved we were asked to assist in other areas (local engineering and call center escalations)
Background
- Client was struggling launching new service deliver platform
- Were in reaction mode and were not using data in an efficient way to identify common cause variation
Client: Healthcare Company
Results
- Conducted a data & process assessment
- Provided corrective action plan that resulted in immediate results
- Organization sponsor identified the URS work as “a game changer” and our framework was quickly replicated to additional departments
Background
- Project management experiencing project delays inability to forecast delivery
- Operational metrics were not actionable nor driving improvement
Client: Talent Management Services Business
Results
- Built a focused strategy and wrote business plan
- Enabled business to successfully invest & grow
- Implemented new business disciplines to improved overall business health and removed the need for external capital
Background
- Assist upstart company to evaluate current business strategy, business plan and operations
- Provide recommendations to help company grow
Client: Internet Service Provider
Results
- Identified 31% of failures to one common customer and transaction type.
- Provided framework to transform raw data to useable and actionable information
Background
- Asked to improve processing time – key performance indicator
- Client researched issue for several months and unable to improve metric
Client: Data Center Services Provider
Results
- Developed strategic plan for new business unit in 3 days
- Created a clear roadmap for the year that was both strategic and operational
- Customer was extremely satisfied and said they never had a strategic plan as valuable in their career
Background
- Business unit less than a year old and was struggling with all the options they could take the business plan
- Based on past experience with this client they decided to bring in URS to assist in developing their strategic plan
Client: Large Public School System
Results
- Successfully moved the MSP Server platform from concept and theory to implementation and use
- Developed technical and methodology roadmap
- Mentored and coached personnel
Background
- Client was struggling for extended period of time attempting to implement MSProject Server
- Asked to evaluate project management strategy and build a roadmap
Client: Web Hosting Company
Results
- Developed & implemented a change management process
- 11 systems reduced to 2
- Identified 80% of network capacity constraints to 22 ports (client previously viewed 1600 reports daily and was unable to isolate a focal point)
Background
- Noticeable outages occurred due to Network Change Activity
- Company had outgrown ad hoc methods
Client: Middle Market Investment Bank
Results
- Streamlined work process
- Expanded IT strategy
Background
- Asked to evaluate operations processes
- Provide IT strategy recommendation
- Optimize operations performance and improve efficiencies to product progress
Client: Energy Management Company
Results
- Developed strategic plan with focused market analysis
- Assisted improvement of balance sheet to restructure existing liabilities to enable growth
Background
- Long standing family run business looking to leverage focus on energy efficiency trends
- In order to grow the business a strategic plan that provides federal government energy management software