Relentless improvement of process by observation, thought, and intervention.
Our Services
Useful Rocket Science performs three key business functions, and we execute on them well:
Our Approach:
- Creating the destination vision
- Define the route and roadmap
- Guide development of a weekly operations review
- Create the dashboard
- Facilitate “instrumentation” feedback
Performance across a variety of verticals
Client: Large Cable Company
Results
- Successfully implemented an “Ops Science” approach to monitoring and fixing their network common cause issues
- Based on successes achieved we were asked to assist in other areas (local engineering and call center escalations)
Background
- Client was struggling launching new service deliver platform
- Were in reaction mode and were not using data in an efficient way to identify common cause variation
Client: Healthcare Company
Results
- Conducted a data & process assessment
- Provided corrective action plan that resulted in immediate results
- Organization sponsor identified the URS work as “a game changer” and our framework was quickly replicated to additional departments
Background
- Project management experiencing project delays inability to forecast delivery
- Operational metrics were not actionable nor driving improvement
Client: Talent Management Services Business
Results
- Built a focused strategy and wrote business plan
- Enabled business to successfully invest & grow
- Implemented new business disciplines to improved overall business health and removed the need for external capital
Background
- Assist upstart company to evaluate current business strategy, business plan and operations
- Provide recommendations to help company grow
Client: Internet Service Provider
Results
- Identified 31% of failures to one common customer and transaction type.
- Provided framework to transform raw data to useable and actionable information
Background
- Asked to improve processing time – key performance indicator
- Client researched issue for several months and unable to improve metric
Client: Data Center Services Provider
Results
- Developed strategic plan for new business unit in 3 days
- Created a clear roadmap for the year that was both strategic and operational
- Customer was extremely satisfied and said they never had a strategic plan as valuable in their career
Background
- Business unit less than a year old and was struggling with all the options they could take the business plan
- Based on past experience with this client they decided to bring in URS to assist in developing their strategic plan
Client: Web Hosting Company
Results
- Developed & implemented a change management process
- 11 systems reduced to 2
- Identified 80% of network capacity constraints to 22 ports (client previously viewed 1600 reports daily and was unable to isolate a focal point)
Background
- Noticeable outages occurred due to Network Change Activity
- Company had outgrown ad hoc methods
A Message from Our Founder
I’ve spent more than 25 years working in consulting, operations, management, IT risk and compliance management, project and program management, and process management — and that time has taught me a great deal about the ingredients of success (and failure) in most any business operation.
When I founded Useful Rocket Science in 2008, my mission was simple: to apply my brand of business analysis to help companies drive business performance in a focused, meaningful, and measurable way.
In my experience, many organizations tend to treat analysis as an academic exercise, producing large volumes of data that tend to be interesting, not actionable. My team and I take a different approach — and “relentless improvement of process” is more than a tagline, it’s a way of life. In our worldview, data needs to be more than interesting: it should tell you exactly what you need to know in order to get out of your chair and take positive action.
We provide business management discipline, proven frameworks, and maniacal execution. The methods we use are tried and true and our team is well versed in practicing them over many years and across a wide variety of industries.
We would love the opportunity to apply what we know to your enterprise.
Best regards,
Founder/CEO
Useful Rocket Science
Contact Us
Call us at 720-260-4877
Or complete the form to send us an email.